Refund policy

🧾 Return & Refund Policy

Thank you for shopping with us! We’re committed to your satisfaction and aim to deliver high-quality products to your doorstep. Please read our return and refund policy carefully.

📦 Damaged, Defective, or Incorrect Items

We offer refunds or free replacements if your item:

  • Arrives damaged or defective

  • Is significantly different from what you ordered

  • Does not arrive within the guaranteed delivery window

To request a refund or replacement:

Please email us within 7 days of delivery with:

  • A photo or video of the damaged or incorrect product

  • A brief description of the issue

  • Your order number and email address

📧 Email: freshnsharpessentials@gmail.com

🚚 Late or Lost Packages

If your package hasn’t arrived and it’s 10+ days past the expected delivery time, contact us and we’ll investigate. You may be eligible for a refund or reshipment.

Shipping times vary by country and may be affected by customs or logistics delays.

❌ No Returns Accepted (Non-Returnable Items)

Because we use a third-party fulfillment partner, we do not accept returns unless the item is damaged or defective.

We do not offer returns for:

  • Change of mind

  • Incorrect sizing, color, or variant ordered by mistake

  • Items still in transit but within the delivery window

💳 Refunds

If approved, your refund will be processed to your original payment method within 5–10 business days.

⚠️ Important Notes

  • Requests made after 7 days of delivery may not be accepted

  • We reserve the right to decline refunds that don’t meet our policy criteria

We're here to help — just reach out with any concerns.
📧 freshnsharpessentials@gmail.com